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Customer Help Centre

Here at Neff, we understand that although our kitchens and appliances are designed to cope with even the most obsessive Cookaholics out there, sometimes you need to turn to us for help. Whether you need a visit from one of our engineers, some spare parts or accessories for your Neff appliance or just some helpful advice, we’re here to talk - round the clock*.

Give us a call on
0344 892 8989*
If you’re in the Republic of Ireland, call us on (01) 450 2655 or
EMAIL US HERE

** Lines open 24 hours a day. Customers in the Republic of Ireland can book appointments Monday to Friday 8am to 8pm, Saturday 8am to 4pm and Sunday 9am to 3pm. Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

Arrange a visit from a Neff engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for a Neff engineer near you to call in and fix your appliance, at a time that’s suitable for you.

Arrange a visit from a Neff engineer

If you do need an engineer to visit your home, help is at hand. We’ll arrange for a Neff engineer near you to call in and fix your appliance, at a time that’s suitable for you.

Before you give us a call, follow these simple steps. Sometimes, the problem can be fixed without the need for an engineer visit.

Spare parts and accessories

Need a replacement spare part or one of our tested and approved accessories to enhance your appliance? Take a look at our range.

Spare parts and accessories

Need a replacement spare part or one of our tested and approved accessories to enhance your appliance? Take a look at our range.

It’s always best to buy Neff original replacement spare parts and accessories as they’ve been specifically designed to work with your appliance.

Give us a call on

0344 892 8989*

If you’re in the Republic of Ireland, call us on (01) 450 2655

Or email us

Here

Online help & product advice

You’ll have read the manual cover to cover, we know, but if you want to know more about using your Neff appliance, or you’re thinking of adding another to your collection our specialist advisors can tell you all you need to know.

Online help & product advice

You’ll have read the manual cover to cover, we know, but if you want to know more about using your Neff appliance, or you’re thinking of adding another to your collection our specialist advisors can tell you all you need to know.

Give us a call on

0344 892 8989*

If you’re in the Republic of Ireland, call us on (01) 450 2655

Or email us

Here

Identify your appliance

You know your Neff appliance better than anyone – but for us to help you efficiently, we’ll need to know its full model number (E-Nr) and production number (FD). We can tell where these are found if you’re unsure.

Identify your appliance

You may well have given your Neff appliance it’s own name, but we will need to know its full model number (E-Nr) and production number (FD) so we can help you properly. We’ll show you where these are found.

To help you get your problem sorted, we’ll need to know your full model number (E-Nr) and production number (FD) of your appliance. You’ll find these on a sticker or metal plate known as the rating plate. Have a look at the image below to find yours.

Cleaning & care

We know you’d rather spend your time cooking than cleaning, so to make things easier, Neff has developed a range of cleaning and care products specifically designed to be effective and safe to use with your Neff appliance. You can buy them online here.

Cleaning & care

We know you’d rather spend your time cooking than cleaning, so to make things easier, Neff has developed a range of cleaning and care products specifically designed to be effective and safe to use with your Neff appliance. You can buy them online here.

Give us a call on

0344 892 8989*

If you’re in the Republic of Ireland, call us on (01) 450 2655

Or email us

Here

Register your guarantee

All Neff appliances are provided with a two-year manufacturer's guarantee. This gives you peace of mind, knowing that Neff engineers are ready to help.

Register your guarantee

All Neff appliances are provided with a two-year manufacturer's guarantee. This gives you peace of mind, knowing that Neff engineers are ready to help.

© BSH Home Appliances Ltd 2015
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