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Customer Service


You can arrange an engineer visit by using our online booking system.


The process of arranging an engineer visit online will require you to accept our offer of an appointment which will be sent to you via an email address that you provide. Reserved date and time slots are provisional until you accept the offer by clicking on the link provided in that email. The contract between you and us is only formed when you accept our offer.

Please ensure that an adult is present at the property at all times during the repair appointment. We cannot enter alone or remain unsupervised.

- Visits cannot be booked online for the Republic of Ireland. Please call (01) 450 2655

Customers in some remote areas of the UK, such as the Scottish Islands cannot book online. Please call 0344 892 8989

Read more details about booking an engineer visit

See our terms and conditions for chargeable repairs

* Calls will be answered 24 hours a day. Our specialist advisors are available Monday to Friday 8am to 8pm, Saturday 8am to 4pm and Sunday 9am to 3pm.

Contact us by email

Calls are charged at the basic rate, please check with your telephone service provider for exact charges.

© BSH Home Appliances Ltd 2017
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