"Total Confidence in Our Service Again!"

For the third successive year our Customer Service Team has been awarded the ultimate in recognition from Domestic & General, namely the Total Excellence & Quality (TEQ) Award for 2011.

Domestic & General is the company that looks after your Neff guarantee and many other white goods manufacturers work with them too. Through their annual customer survey, our Customer Service Team has won top honours again and has achieved even better scores that last year!

An impressive 96.6% of customers surveyed for the Award were satisfied with the repair service offered and over 98% found our engineers tidy, polite, helpful and efficient. In addition, an impressive 80.9% of repairs were completed on the very first home visit!

94.8% of customers described our service as excellent or good
96.6% of customers were satisfied with the repair service
95.9% of customers had no difficulty in contacting the BSH contact centre

Over 96% of customers found the telephone advisors polite, helpful and efficient
97.9% of customers said the engineer arrived when expected
80.9% of faults were repaired on the first visit
Over 98% of customers found the engineers tidy, polite, helpful and efficient

Domestic & General's Service Director Lawrence Harrison has said "Congratulations on this wholly deserved success. We know just how hard they work to ensure customers receive the highest possible levels of service and care; their continued commitment to innovation is helping further improve standards across the industry."

Congratulations to the Customer Service Team for all their hard work and successful improvements made in the last year.

If you are currently looking at purchasing Neff appliances, we hope that this prestigious TEQ Award, won for the third year running provides you with added trust and confidence in Neff!