Total Confidence in Our Service!

Our Customer Service Team have been awarded the ultimate in recognition from Domestic & General this year by receiving their Total Excellence & Quality Award 2009.

Domestic & General are the company that look after your Neff guarantee and and many other white goods manufactures work with them. Through their Annual Customer Survey, our Customer Service Team has won top hounours and achieved some great scores!

96.9% of their customers said that talking to our Customer Service was easy.

91% of their customers were happy with the appointment that as offered.

98.2% of their customers said we arrived on time as expected.

82.7% of their customers said that the appliance was repaired on the first visit.

94.6% said that they hadn't experienced any further difficulties.

96.4% were satisfied with the repair service (rated Excellent or Good).

The Customer Service Team received 92.39 Quality Points - the highest amount of points ever scored in the Annual Survey!!

Congratulations to the Customer Service Team and if you're currently looking to purchase Neff appliances, we hope that this prestigious Award provides you with trust and confidence in Neff.